Virgin Media Community

[Rohtang666]

Hello, after a full 6 WEEKS of being a VM customer my HUB 3.0 finally packed in. Totally dead. I have read this isn’t uncommon with the router, I have done all the usual test on the equipment, which hasn’t been touched or moved since install, to see if it’s a loose connection etc. PSU is fine, all cables fine. Spoke to tech support on the phone and followed the usual patronising questions about trying other sockets etc and now waiting 4 days until an engineer can get to me ( the earliest was 2 days but I’m not home that day)

Has anyone resolved a dead router themselves as I have no tv at all now with no router the V box is stuck in boot loop. 

[Ernie_C]

Your diagnosis suggests a dead router. I’m not sure how you would think it could be resurrected.

A lead time of two days for an engineer visit on a residential service is not unreasonable, nor is four days to accommodate your availability.