13-09-2021 01:29 - edited 13-09-2021 01:30
Dear Team
I have had a continuous Red Light for my Hub 3.0 for over a month now.
I have called customer services but to no avail.
I can confirm the following:
1) I am using the hub in router mode
2) I have turned the hub off and on again multiple times
3) I have tried a reset using the pinhole on the back of the hub multiple times
4) The hub is very warm to touch.
5) This issue seems to stop internet and wifi and only brings it back together with the red light after reset / turning on and off again
I look forward to resolving this matter as soon as possible
Regards
Hakeem
on 13-09-2021 06:51
on 13-09-2021 07:47
Cheers lotharmat
Have been calling them twice a week and they keep blaming intermittent connection issues
Will try again
on 13-09-2021 07:53
on 13-09-2021 08:38
Hi @hsahebdin thanks for posting and welcome to our community.
I am sorry to hear that you're experiencing an overheated hub, which in turn is impacting the level of service you're receiving. I have located your account and had a remote look from here. I would like to send out a technician. I am going to send you a private message to confirm your details.
Regards
Lee_R
on 13-09-2021 08:57
Hi @hsahebdin
I have sent you a private message. I will certainly try to help you resolve this issue.
Regards
Lee_R
on 13-09-2021 09:30
Hi @hsahebdin
Thanks for confirming your details. I have booked the first available appointment. You can view and if you need, amend the appointment here.
Regards
Lee
on 13-09-2021 09:33
@lee_R thanks
on 13-09-2021 09:35
@lotharmat
thanks dude
on 13-09-2021 09:37
No worries at all!