on 18-01-2021 14:04
HP help line have advised after trying all sorts that the issue the problem could be Virgins and have asked me to have Virgin......"separate frequencies to 2.4 GHz and 5 GHz and open the necessary ports for you. Those ports are TCP and UDP Ports: 45222 & 45223, 80, 5353, 5358, 5222, 5223, 5357, 3702, 443, 427, 8080, 209, 1900, 5298, 5350, 5351. Also, please deactivate firewall of the router."...... no idea what this means and its impossible to speak to Virgin!!!!
on 07-01-2022 15:52
on 07-01-2022 15:57
on 07-01-2022 16:27
on 07-01-2022 16:28
on 07-01-2022 16:50
on 07-01-2022 17:16
Hi Legacy,
I uninstalled the printer as can be seen in the screenshots but HP app still recognises it as installed, screenshot also attached
Is there a way to remove it from the app ?
Thanks Pari
on 07-01-2022 18:20
on 10-01-2022 08:39
Hi @Pari
Have you managed to resolve this now? How are you getting on with connecting to your printer?
Regards
on 27-01-2022 18:05
on 27-01-2022 19:00
Virgin Media support is poor
I have children who need access to a printer for school homework
Disappointed with the poor service