HP Laptop won't connect to the Virgin wifi. It connects to other wifi networks and used to be fine with Virgin up until a few weeks ago. I changed the security settings and it was fine, but now its back to not connecting. Sometimes it connects for a few seconds but then disconnects.
try to reset your virgin media router. To reset the router on the back side of router try to find a tiny hole with "reset" written on it. find photo attached.
now you need to press that hole with a sharp object like pin or toothpick for 20 seconds nd then wait for 20 seconds. once done then go back to your laptop nd try connecting it again using wifi name and password given on the router (passphrase) on the sticker. Still if wont connect. Take help from TSC support on Virgin contact us or dial 150 from your Virgin landline.
- I work for Virgin Media, but opinions are my own.
It happens every few days, like it will be fine for a bit then go back to refusing to connect
I called HP a few months ago and they guided me on how to change the encryption settings and it worked for about two weeks. I called them again and they advised me that it was a problem with the wifi itself and not my laptop
Sorry to hear you're having trouble with your HP laptop. As other devices aren't having this trouble I would assume this to be an issue with the laptop itself. Does the laptop have it's own wireless program or does it use Windows in built wireless connector?
I've posted a item about this as well, am getting really bloody frustrated TBH. I bought my son a HP laptop at Xmas, he's barely used it as it just doesn't connect with my Virgin superhub 2, unlike every other gadget in this house!
Come on Virgin what is the matter, this router is rubbish, am getting drop outs all over the house & now this, am fed up to the back teeth of paying nearly £90 a month for all this junk & don't get me on the Tivo box, a bloody tortoise is faster than that
Apologies for your laptop/WiFi issues. My tests of your connection reveal low modem & channel SNR (signal to noise ratio) along with forward error corrections on the upstream segment.
This will cause disconnections and poor broadband performance in general and will therefore affect your laptop's connection. Whether or not this is the sole cause of your reported issue remains to be seen. I have escalated the issue to networks and shall let you know the fault reference as soon as I have it, and I'll provide updates. Once that fault is fixed, if your laptop issues remain, I'll then look at this again for you.