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weebledeacon
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HIgh latency

Seems to be a lot of talk about this, and personally it's blighting my online existence at home - online gaming is practically out of the question, especially at anything close to sociable hours.

 

Here's the graph from the last 24 hours or so. It's a joke.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8d9590fcbef86503ba3799f1c093a295747e51ad-05-11-2017

Does anybody have any suggestions? 

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Superuser
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Re: HIgh latency

There is quite a bit of packet loss which could be caused by a local circuit impairment.

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting, but do obscure personal information like your WAN IP address.

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weebledeacon
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Re: HIgh latency

Thanks so much for your swift reply. Here's the data you mentioned.

 

Downstream.PNGUpstream.PNGNetwork Logs.PNG

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Superuser
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Re: HIgh latency

The stats are fine, the Post RS Errors are a bit high but they could be a historical accumilation, you could reset them and keep an eye on them for a rapid rise, and rboot the hub bearing in mind you will accumulate a few hundered post RS errors on boot up.

On the whole, the latency doesn't look too bad apart from a few spikes over 100ms that would affect online gaming. Unfortunately, there is nothing in the stats to expain the packet loss the TBB graph is showing.

Are you using a wired or wireless connection to the hub? A secondary problem like wireless interference maybe compounding your issues

A VM Forum Team member should pick up the thread in a few days and can take a closer look at your connection to try and find out the cause of the packet loss.

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weebledeacon
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Re: HIgh latency

Bumping this. Anyone from VM able to look into it for me? Please?
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Forum Team
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Re: HIgh latency

Hi weebledeacon,

 

Thanks for posting!

 

I'm sorry to hear you've had trouble with your connection.

 

I've checked out the hub and everything is looking healthy at the moment. How has it been since posting? Also, could you confirm whether you're connecting wired or wireless?

 

Speak soon

 

Josh


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