Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Green arrows flashing, all 3 green lights on

Lucy1992
Just joined

on ‎10-06-2022 20:46

All theee green lights are on - arrows flashing green. I’ve tried resetting and rebooting. Read that I should access 192.168.0.1 but this won’t work either. Can’t get hold of anyone at virgin, really stuck.

0 Kudos
5 REPLIES 5

Anonymous
Not applicable

on ‎10-06-2022 20:51

Check for local issues on 0800 561 0061 

0 Kudos

Lucy1992
Just joined
In response to Anonymous

on ‎10-06-2022 20:58

Thanks. We had a smart meter fitted today could that affect it?

0 Kudos

Anonymous
Not applicable
In response to Lucy1992

on ‎10-06-2022 21:08

I don't think so. 

Try that local issues number. 

If it's a new hub call 0800 953 9500 to activate it. 

0 Kudos

Anonymous
Not applicable
In response to Lucy1992

on ‎10-06-2022 21:12

Also re smart meter I don't know how it's been set up but make sure the white VM cable is securely connected at both ends to the wall point and to the hub and is unkinked and in good condition. 

0 Kudos

Alex_RM
Forum Team
Forum Team
In response to Lucy1992

on ‎13-06-2022 14:51

Hi Lucy1992,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear you've been having some issues with your connection. 

 

I've had a look at things from our side and everything looks to be within the specifications we would expect. How are things since you posted on Friday?

 

Alex_Rm

0 Kudos
Top