Got sent a new Hub 5, but no power adapter!

[alistairgd]

I received a new Hub 5 recently because of VM new phone system.

I went to install it tonight and my existing power adapter (Hub 2a) doesn't fit the hub 5.

Can I have one sent out please?

[David_Bn]

Good Afternoon @alistairgd, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the issue with the power adaptor not being added to the package received.

I understand that since your post, you have been able to speak to our team.

Can you please confirm if you're still in need of assistance from our team on this matter?

Kindest regards,

David_Bn

[alistairgd]

Yep, I should have updated the post as I phoned in to arrange for the power adapter.

Thanks.

[Steven_L]

Thanks for coming back to us alistairgd, I'm glad to hear that you have been able to arrange a new power adapter to be sent out.

Has it arrived yet or are you still waiting for it?

Kind Regards,

Steven_L

[alistairgd]

Hi

Still waiting for it but I got an email from the Royal Mail that it is on is way. 

thanks. 

[Carley_S]

Hey @alistairgd 

That sounds promising - keep us updated should you have any further issues at all.