on 30-07-2020 08:56
Hi,
My chromecast ultra (1st gen works off 2.4ghz) is disconnecting or not found on my google home app. This is intermittent but I have to power it off/on again each time. Google has asked to make changes to the router settings but struggling to find AP isolation to disable it.
Below is their email. I am not that technical but can find my way around the settings if I am guided.
Can anyone advise?
Configuring your Router Settings
Be sure to enable or disable the following router features to allow Chromecast to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).
Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).
Here's some additional information to keep in mind as you troubleshoot the issue:
on 31-07-2020 15:55
Hi indigostar108,
Thanks for posting.
I'm sorry you're having problems with your Chromecast Ultra disconnecting.
Have you made sure that UPnp is enabled?
Have you disabled the guest network on your hub?
Let us know and we can help further.
Thanks
Melissa
on 07-08-2020 09:30
Hi,
Yes both were done. I have asked for a replacment which will take time as I need to send current one back.
I hope the new one is a 3rd generation one , may be better.
on 12-09-2020 08:45
Hi, I am having the same issue - 2nd gen chromecast will not connect to new superhub 3.0. Have ensured UPnP enabled and guest network disabled, have tried disabling 2.4ghz and 5ghz channels in turn but cannot connect. Please advise!
on 12-09-2020 09:37
Hi Hubuser2001,
Thank you for reaching out to us in our community 'I am sorry you're having problems with your Chromecast .
I would like to look into this further for you
So I can help I would like to invite you into a private chat, I will send you an invite shortly please click on the purple envelope to accept.
Regards
Paul.
on 12-09-2020 10:48
Hi,
Its resolved now. thank you.
on 12-09-2020 10:54
Hi indigostar108,
Thank you for coming back to me and for the update, really glad to hear this has now been resolved.
Kind regards
Paul.
on 13-09-2020 13:37
Hi indigostar108,
Thank you for coming back to us, so others having the same issue please can you advise how you fixed this issue ?
Regards
Paul.
on 13-09-2020 17:33
I cannot really advise as Google eventually gave up on trying to get me to change the settings and sent a replacement chromecast
on 14-09-2020 10:05
Hi indigostar108,
Thank you for coming back to me and for confirming your fix was a replacement Chromecast.
Regards
Paul.