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Ianskez
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Google Play apps not updating over wifi

For the last two weeks or so I have been unable to update or download any apps from the Google Play store on my phone over my Virgin broadband's wifi.  They will update over the mobile network, and also over a friend's wifi network I tried, but not on my home virgin broadband wifi which makes me think it is something virgin wifi specific.  I have tried resetting the Play Store cache etc but it makes no difference. 

Any ideas anyone?

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legacy1
Alessandro Volta
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Message 2 of 16
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Re: Google Play apps not updating over wifi

Try setting your phone DNS to 8.8.8.8 or 1.1.1.1 in settings.

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Ianskez
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Message 3 of 16
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Re: Google Play apps not updating over wifi

Many thanks Alessandro. I changed the DNS1 and DNS2 on the phone as you suggested but the app update in the Play Store still says downloading even after clearing the cache etc.

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legacy1
Alessandro Volta
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Message 4 of 16
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Re: Google Play apps not updating over wifi

Might be a CDN problem in your area for Play Store.

I think this is the IP to download app run this in CMD

tracert 62.253.72.141

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Ianskez
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Re: Google Play apps not updating over wifi

if I run that from my laptop I get:

1     4 ms     2 ms     3 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    12 ms    13 ms     9 ms  hari-core-2a-xe-002-0.network.virginmedia.net [62.252.114.25]
  4     *        *        *     Request timed out.
  5    15 ms    21 ms    11 ms  brnt-icdn-1-ae9-0.network.virginmedia.net [62.252.84.109]
  6    21 ms    14 ms    11 ms  141.72-253-62.static.virginmediabusiness.co.uk [62.253.72.141]

Not sure what that means!

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Ianskez
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Message 6 of 16
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Re: Google Play apps not updating over wifi

As a further bit of info, I just checked my son's and wife's phones (which are different to mine) and they have the same problem which tends to point to it being a Virgin/network related problem rather than a phone problem.  Both update apps when on other WIFI networks or over the mobile network, but not from the Virgin broadband WIFI we have at home. Any advice on who to contact/how to get it looked in to would be welcome.

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Ianskez
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Message 7 of 16
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Re: Google Play apps not updating over wifi

And some more information - Play store apps are updated and downloaded OK when I use the wifi of a neighbour's Virgin Broadband.

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legacy1
Alessandro Volta
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Message 8 of 16
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Re: Google Play apps not updating over wifi


@Ianskez wrote:

And some more information - Play store apps are updated and downloaded OK when I use the wifi of a neighbour's Virgin Broadband.


Makes no sense the only thing it can be is your WAN IP in router mode? VM will need to do advanced network checking.

I take it you can browse web sites fine on wifi?

Or you can get your own wireless router with 1Gb ports and use the hub in modem mode to get a new WAN IP and hope it works.

 

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Ianskez
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Message 9 of 16
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Re: Google Play apps not updating over wifi

The Hub3 is in router mode, and I have done a factory reset on it.

Browsing websites is no problem

How do we get VM to do the advanced network checking and what would they check?

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legacy1
Alessandro Volta
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Message 10 of 16
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Re: Google Play apps not updating over wifi


@Ianskez wrote:

How do we get VM to do the advanced network checking and what would they check?


Why your WAN IP does not update or download any apps from the Google Play store .

The forum team may be able to check this or forward it on to networks.