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Giga bit broadband drops in and out

hoi2you
Just joined

on ‎22-12-2021 09:54

I got Gbit broadband installed yesterday. Got it working for wifi and also my sons desktop which is connected directly from the LAN port on the router to the LAN port on his computer via cat6. All works fine. 

I have a probelm weith my desktop, again it's connected directly via LAN port and cat6 cable. My computer is exactly same as my sons. My connection drops in and out every few seconds. The only difference is the length of cat6 cable. My run is probably 5 or 6m longer than his. I reckon the box will only drive a certain run of cable ? Can Virgin Media boost the signal strength ?

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2 REPLIES 2

gary_dexter
Alessandro Volta

on ‎22-12-2021 12:37

Have you tried a different cable to rule out a cable issue?

There is no "signal strength" to boost either CAT6 cabling is good for lengths up to 100 metres.

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Kath_F
Forum Team
Forum Team

on ‎24-12-2021 14:11

Hi hoi2you, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having some issues with your connection. 

I can see since posting, you have called and spoken to the team and they have arranged for an engineer to come and make some repairs. 

Please let us know how things go and if you need anything else, you know where we are 🙂

Thanks,

Kath_F ✨
Forum Team

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