Gig 1 Router flashing red light

[Sudhanshusaxena]

Hi my router is showing solid red light, with no internet. I tried finding the reason but couldn't really get the reasons, I do understand that heating isn't the reason really. Can I get some help on this please?

[Tudor · Accepted solution]

It means the hub has lost connection to the VM network. 

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Sudhanshusaxena]

Thanks Tudor, it seems there is a fault in the area.. I heard automated voice response suggesting technicians are on it and it would be done by 10 PM.

[Tudor]

Good. The 0800 number should always be your first port of call if you suspect network problems.

[Beth_G]

Hi Sudhanshusaxena,

Thank you for your post, welcome to the Community Forums! I'm sorry for our delayed response and to hear you were impacted by a broadband outage. Has this now been resolved? Please do let us know if you're still facing issues. We'd be happy to help.

Thanks