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Getting a new hub

Tiger200
Joining in

on ‎26-08-2022 12:23

Hello I want to get a new hub, I have a hub 3 for six years and it keeps losing my broadband connection,  it keeps doing it about five times a day, it resets it self for no reason, all I can think it has a problem in the hub, I would like a new hub 4 please 

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6 REPLIES 6

legacy1
Alessandro Volta

‎26-08-2022 12:27 - edited ‎26-08-2022 12:29

So you want a new hub which may not fix a line problem to get the line problem fixed...setup a BQM lets see how bad it is or at least to the hub if in router mode.
https://www.thinkbroadband.com/broadband/monitoring/quality

---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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Tudor
Very Insightful Person
Very Insightful Person
In response to legacy1

on ‎26-08-2022 14:10

Also post some stats:

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

  • Click on the “> Check router status” button
  • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
  • Click on the “Upstream” tab, copy the text and paste into your reply
  • Click on the “Networking” tab, copy the text and paste into your reply.

Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Tiger200
Joining in
In response to legacy1

on ‎26-08-2022 14:11

I am sure it is the hub,  the neighbours broadband connection is fine  because we share the little green box on the wall outside. It has lost connection twice today already,  it is getting very frustrating at the moment 

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Tiger200
Joining in
In response to Tiger200

on ‎26-08-2022 14:20

Here are the details 

Time Priority Description

26/08/2022 13:12:56noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2022 11:59:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2022 11:59:56ErrorTCS Fail on all Upstream Channels;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2022 11:59:56criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2022 11:58:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2022 11:58:49ErrorTCS Fail on all Upstream Channels;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2022 11:58:49criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2022 11:57:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2022 11:57:45criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2022 10:55:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2022 10:55:0ErrorTCS Fail on all Upstream Channels;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2022 10:55:0criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2022 10:54:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2022 10:49:49criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2022 10:49:24Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2022 10:49:22criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:*
   
   
   
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jbrennand
Very Insightful Person
Very Insightful Person
In response to Tiger200

on ‎26-08-2022 14:39

If your Hub3 is faulty and they replace it - it will almost certainly be with an old refurbished Hub3 ! This is due to the well publicised supply issues for electronic kit/components

They are saving the Hub4's for 1GB customers.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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David_Bn
Forum Team
Forum Team
In response to Tiger200

on ‎29-08-2022 10:40

Good Morning @Tiger200, thanks for your posy on our Community Forums and a very warm welcome to you!

I've been able to run through a flow on your equipment and it appears that an engineer is required.

Check out the purple envelope in the top right hand corner for a private message from me, so I can confirm your details.

Kindest regards,

David_Bn

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