Getting a bad connection for the past 3 months

[Redinade]

Already posted in the gaming support forum however no one has helped me there. Hoping for more luck here.

Context for this is while playing online games, especially FIFA, I am able to get relatively good ping (generally between 12 and 24) however every game feels so laggy and delayed.

I've seen other posts here and they post there hub Data so can anyone check mine to see if everything is alright on my end?

I have 200mb connection and I run my HUB3.0 as a modem through my ASUS RT-AX58U Router and my PS5 is connected to a switch.

[Redinade]

Anyone with similar results to mine? 

Is it normal to get such high Post RS Errors?

[Redinade]

So there is seriously no one with the knowledge here to help me?

[jbrennand]

You need to start from a blank sheet - can you do this.
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Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes
When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.
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Also do this...

If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[Redinade]

Thank you for the info and the reply! I will do the checking of thw wires and see what happens and post an update. Cheers

[Redinade]

An update as I reset my HUB and everything. Switched it all off for 5 minutes and checked all cables which to me are all securely attached.

I also made that broadband graph which I was told to do as it would be helpful. I am still getting that laggy delayed muddy gameplay on FIFA however which is very unusual as I still am around 12 ping which should be okay.

Here is my data since my restart.

Does everything look okay?

Thanks

[Adri_G]

Hey Redinade, thanks for posting on our help forum with your issues.

We're sorry to hear of this ongoing issue with your services and that you did not get a reply from us on your other posts on our community page.
Could you please let us know if this graph and any speed tests you ran were performed directly on our hub (ethernet) while on router mode?
Also, do you have any 3rd party equipment in use currently or any boosters/pods?

Let us know also how your connection looks since you last posted here on Wednesday, happy to help.

[Redinade]

Hi,

I did the test with he Vrgin router in Modem mode. I currently use an ASUS as my Router. I do have an Ethernet switch connected to some devices and I have a power line adaptor going through my house for the PC only.

[John_GS]

Hi Redinade

Thanks for coming back to the thread, I have raised a congestion form to the networks team as one of the upstream is showing this. However, there is a good chance it may be solved over the weekend from checking the data. I'll report back Monday as it's my weekend off to keep you posted.

Best,

[Redinade]

Thank you very much for the hep John. I just got a text saying the issue was fixed an to restart my device to check. Ill do that and reply here soon.

Have a good weekend.