I have done this already and still no luck
Thanks for reaching out to us in our community.
I am sorry you are having issues with your router, I would like to invite you into a private chat so I can look further into this for you, I will send you an invite shortly, please click on the purple envelope to accept.
Problem now resolved.
According to landlord apparently Virgin Media turned off the hub box so couldn't connect
Thank you for coming back to us and for your update, glad to hear this is now sorted.
If you have any further issues please don't hesitate to let us know.