In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right OR the text at bottom middle - of first page up (depending on which hub you have) and then copy/paste 3 FULL sets of data onto here – from the downstream, upstream, & network logs Pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
No you can't, it's set by the configuration file which is downloaded to the modem by VM. I'd be tempted to factory reset the whole Hub now, press in the little reset button on the back with a paper clip and hold it in for about a minute - the Hub should restart as if you have just got it and re-download the config file and set itself up. They'll be a lot of flashing lights while it does so, wait for the bottom light to stay on a steady white. This will clear any custom settings you may have made, wifi SSID and passwords etc. they will all default back to what is printed on the label on the bottom of the Hub.