Frequent service drop outs. RCS Partial Service, Timing Synchronization Failure.
Hi - first time post here after trying customer service phone help several times. Any help appreciated!
For over a year, our Virgin broadband has been intermittently dropping out. The Wifi works perfectly (we’ve tested this), it's the internet service itself that goes. It used to happen a couple times an hour but now more frequently, often every few minutes. We basically rely on our 4G phone hotspots.
We can see several errors showing up on the router network log every few minutes - full details posted at end.
SYNC Timing Synchronization failure - Loss of Sync
RCS Partial Service
No Ranging Response received - T3 time-out
also seen “Lost MDD Timeout” errors frequently
Plus millions of Pre RS Errors and Post RS Errors on most of the Downstream Channels
Based on research on this forum I would guess it's faulty wiring outside our building - between the street and entering our flat, the internet cable runs through three separate metal coaxial cable splitters which are exposed to the elements and look pretty rusty and worn. Unfortunately as we are in a block of flats the cables are not reachable without a ladder.
Tried three times to get Virgin to send an engineer but so far they’ve made us reboot the router, said it was a temporary service fault in the area, or said they resolved it remotely but each time nothing was fixed…