Frequent ping spikes and packet loss

[liamVM1]

Everything was fine until yesterday when I randomly started getting to 200ms+ every 10-30seconds (over ethernet) for 1 second. I've tried troubleshooting (reset modem and router, replug cables, restart, try different cables, different devices) but its the same problem. Download speed is fine and it's not noticeable in video streaming platforms. I tried phoning up however they said everything was fine on their end and the steps they suggested I already tried. I have the 350mb package and no device is downloading when this is happening.

Ping test - 24 ms - 2022-04-05 13:14 - www.meter.net this is what it looks like

https://www.thinkbroadband.com/broadband/monitoring/quality/share/05206372dbfcfabcc75963680afb34742b...

this is what the monitor looks like so far

[Ashleigh_C]

Hi there @liamVM1

Thank you so much for your update and we are so glad to hear that issues are now resolved.

Please do pop back to the forums at any time should you need any further help. 

Thanks again.