Frequent RDP drop outs

[lc526]

Over the past week or so I have been having frequent drop outs when connecting to my workplace via RDP.

I've had no issues since Covid started until now. If I tether to my mobile data on my phone I have no issues.

The connection seems to drop and the reconnect after a minute or two but it is very frustrating. I have tried using the hub in modem only mode using a different router that I had but it is no different.

I set up a thinkbroadband quality monitor which can be found here 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/996916ec4bc081c25b5a6b990b6bea5b7894bf03-18-02-2022

A copy of the virgin admin status pages are below

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	4
DOCSIS 3.1 channels	1	0

[lc526]

Hi Ryan,

Still happening this morning. Took about 5 minutes for it to happen for the first time.

No issues when I tether to my phone.

I have switched back to using the virgin router and it is still happening.

[Alex_RM]

Hi lc526,

I'm sorry to hear you're still experiencing issues with the connection. 

I've not been able to locate any details for you, so I can take a closer look at the connection I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm