Forum Team Member Required, Hub 5 Issues, again.

[Osram]

HI, 

After a few quiet days my Hub 5 seems to be having a fit again, my Googling efforts all seem to indicate a cable issue from the street box or a dodgy splitter, they are all NTL installed, is it possible to have the attached log sent to a company expert for their views? Or a Tech visit to check the signal loss issues? I am beginning to think this 1 gig and Hub 5 are unfit for purpose. The log starts below I have highlighted all obvious errors.

Cable Modem Status
Item	Status	Comments
Acquired Downstream Channel(Hz)	331000000	Locked
Ranged Upstream Channel(Hz)	49600000	Ranged
Provisioning State	Online	Operational

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	331000000	7.4	40	QAM 256	25
2	211000000	6.5	39	QAM 256	10
3	219000000	6.4	39	QAM 256	11
4	227000000	6.2	39	QAM 256	12
5	235000000	5.6	39	QAM 256	13
6	243000000	5.5	39	QAM 256	14
7	251000000	5.9	39	QAM 256	15
8	259000000	6.4	40	QAM 256	16
9	267000000	6.8	40	QAM 256	17
10	275000000	7.3	40	QAM 256	18
11	283000000	7.6	40	QAM 256	19
12	291000000	7.7	40	QAM 256	20
13	299000000	7.8	40	QAM 256	21
14	307000000	7.7	40	QAM 256	22
15	315000000	7.8	40	QAM 256	23
16	323000000	7.7	41	QAM 256	24
17	339000000	7.5	39	QAM 256	26
18	347000000	7.8	41	QAM 256	27
19	355000000	7.9	41	QAM 256	28
20	363000000	8.2	41	QAM 256	29
21	371000000	8	41	QAM 256	30
22	379000000	7.8	41	QAM 256	31
23	387000000	8	41	QAM 256	32
24	395000000	7.9	41	QAM 256	33
25	403000000	7.7	41	QAM 256	34
26	411000000	7.6	41	QAM 256	35
27	419000000	7.4	41	QAM 256	36
28	427000000	7.5	41	QAM 256	37
29	435000000	7.5	41	QAM 256	38
30	443000000	7.3	41	QAM 256	39
31	451000000	7.9	41	QAM 256	40

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40	274	621
2	Locked	39	142	250
3	Locked	39	129	256
4	Locked	39	432	1049
5	Locked	39	159	254
6	Locked	39	210	403
7	Locked	39	474	1048
8	Locked	40	447	1021
9	Locked	40	396	876
10	Locked	40	299	692
11	Locked	40	391	806
12	Locked	40	312	552
13	Locked	40	269	478
14	Locked	40	274	746
15	Locked	40	245	433
16	Locked	41	302	655
17	Locked	39	226	627
18	Locked	41	226	580
19	Locked	41	245	493
20	Locked	41	173	481
21	Locked	41	213	481
22	Locked	41	198	388
23	Locked	41	171	386
24	Locked	41	174	360
25	Locked	41	160	289
26	Locked	41	161	290
27	Locked	41	127	254
28	Locked	41	128	233
29	Locked	41	121	183
30	Locked	41	117	141
31	Locked	41	127	112

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
0	49600000	42.5	5120	QAM 64	1
1	43100000	42	5120	QAM 64	2
2	36600000	41.5	5120	QAM 64	3
3	30100000	41.5	5120	QAM 64	4
4	23600000	41	5120	QAM 64	5

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	18	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	3
Baseline Privacy	Enabled
DOCSIS Mode	3.1
Config file	ccsp.boot This has changed?

Primary Downstream Service Flow

SFID	2962
Max Traffic Rate	1200000450 bps
Max Traffic Burst	42600bytes
Min Traffic Rate	0 bps
SFID	15485
Max Traffic Rate	128000 bps
Max Traffic Burst	4000bytes
Min Traffic Rate	0 bps

Primary Upstream Service Flow

SFID	2961
Max Traffic Rate	55000270 bps
Max Traffic Burst	42600bytes
Min Traffic Rate	0 bps
Max Concatenated Burst	16320bytes
Scheduling Type	Best Effort
SFID	15489
Max Traffic Rate	128000 bps
Max Traffic Burst	4000bytes
Min Traffic Rate	0 bps
Max Concatenated Burst	1522bytes
Scheduling Type	Best Effort

[Osram]

And the rest

Network Log

Time	Priority	Description
15-10-2022 14:33:44	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 14:33:44	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 13:31:52	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 13:31:52	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 07:09:55	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 07:09:55	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 07:01:34	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:43:15	warning	Dynamic Range Window violation
15-10-2022 06:43:15	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:43:15	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:43:15	warning	Dynamic Range Window violation
15-10-2022 06:16:39	critical	16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:16:39	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:12:39	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:11:18	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:10:39	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:09:30	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:08:59	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:08:39	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:07:39	warning	Dynamic Range Window violation
15-10-2022 06:07:39	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:07:00	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:06:39	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:04:44	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:03:24	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:02:12	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:02:12	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:01:44	warning	Dynamic Range Window violation
15-10-2022 06:01:44	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:01:44	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-10-2022 06:01:44	warning	Dynamic Range Window violation
15-10-2022 05:28:56	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[legacy1]

Setup a BQM and say when if you reboot the hub
https://www.thinkbroadband.com/broadband/monitoring/quality

[Matthew_ML]

Hey Osram, thank you for reaching out and I am sorry you are having some connection issues.

I have taken a look from my side and I can see there is a short term connectively issues in your area.

This is expected to last for 24 hours, please can you reach out within the next 24 hours if you are having any issues. Thanks 

[Osram]

Hi Legacy1

As requested please find the BQM below. Sorry it's taken a while to reply but have been busy making changes to boiler controller and fixing issues with it. 

I think the hub may have updated during last night as the logs have reset and have already started adding faults again, also the config file has changed again:- 

Config file  

wrkldJKDHSUBsgvca69834ncxv987

 Regards Osram

 

[Osram]

Hi Matt

These issues have been occurring since the 1gig and Hub 5 was installed on 10/09/22, which you should be aware of since I messaged you directly 3 weeks ago in connection with a previous post "Hub 5 overnight software updates", maybe you didn't receive this as you did not reply?. I also note that the "Check Service Status" reports no issues with broadband locally today as shown below;-

When I posted "Hub 5 overnight software updates" I feel that I clearly conveyed that the reboots were occurring at midnight. your reply to this was "Normally we would release updates at around midnight, which can cause some disconnections. Is it only at midnight this is happening?" 

Did you read my post?

Regards

0sram

[Matthew_ML]

Hey Osram, thank you for reaching out with an upgrade and I am sorry to see you are having connection issues.

I will send you a PM now so we can look into this, please look out for the purple envelope. Thanks