19-04-2021 16:44 - edited 19-04-2021 16:50
Hi, hoping someone can help!
I've been having some issues with the quality of my internet connection.
Gig1 1000mbps internet using Superhub 4 as modem and a Asus RT-AX864U as the router.
The speeds are fine and while the ping could be better it is still consistently around 20ms.
However I am finding that the connection dips very often. If I am watching live videos on YouTube the quality drops to 144p or 240p on a regular basis and I have to auto select a higher quality. Buffering is an issue too. I have also noticed lagging issues when gaming via PS4 using a wired connection.
I have tried adjusting the QoS on the Asus router which just made the issue worse.
I have set up a BQM (attached) which seems to show no issues so I'm really unsure what could be causing the problems?
on 19-04-2021 20:09
on 19-04-2021 20:24
on 19-04-2021 21:10
Copy and pasting this has made it look a bit of a mess....
Cable Modem StatusItemStatusCommentsCable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
Channel OverviewDownstreamUpstreamDOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0
3.0 Downstream channelsChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID11390000001.20000140.366287QAM256121470000001.29999940.366287QAM256231550000001.40000240.946209QAM256341630000001.50000040.366287QAM256451710000001.20000140.366287QAM256561790000000.70000140.946209QAM256671870000000.29999940.366287QAM256781950000000.09999840.946209QAM25689203000000-0.29999940.946209QAM256910211000000-0.59999840.366287QAM2561011219000000-0.79999940.366287QAM2561112227000000-1.09999840.946209QAM2561213235000000-1.40000240.366287QAM2561314243000000-1.79999940.366287QAM2561415251000000-1.90000240.366287QAM2561516259000000-1.90000240.366287QAM2561617267000000-1.50000040.366287QAM2561718275000000-1.20000138.983261QAM2561819283000000-1.40000240.366287QAM2561920291000000-1.50000040.366287QAM2562021299000000-2.00000038.983261QAM2562122307000000-2.59999838.983261QAM2562223315000000-2.90000238.983261QAM2562324323000000-2.70000138.605377QAM2562425411000000-3.29999938.983261QAM2562526419000000-4.00000038.605377QAM2562627427000000-4.29999938.983261QAM2562728435000000-4.50000038.983261QAM2562829443000000-4.20000138.983261QAM2562930451000000-4.70000138.983261QAM2563031459000000-5.09999838.983261QAM25631
3.0 Downstream channelsChannelLock StatusRxMER (dB)Pre RS ErrorsPost RS Errors1Locked40.366287002Locked40.366287003Locked40.946209004Locked40.366287005Locked40.366287006Locked40.946209007Locked40.366287008Locked40.946209009Locked40.9462090010Locked40.3662870011Locked40.3662870012Locked40.9462090013Locked40.3662870014Locked40.3662870015Locked40.3662870016Locked40.3662870017Locked40.3662870018Locked38.9832610019Locked40.3662870020Locked40.3662870021Locked38.9832610022Locked38.9832610023Locked38.9832610024Locked38.6053770025Locked38.9832610026Locked38.6053770027Locked38.9832610028Locked38.9832610029Locked38.9832610030Locked38.9832610031Locked38.98326100
3.0 Upstream channelsChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID13260000044.5205995120 KSym/sec64QAM322580000045.5205995120 KSym/sec64QAM433940000043.5205995120 KSym/sec64QAM244620000043.5205995120 KSym/sec64QAM1
3.0 Upstream channelsChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts1US_TYPE_STDMA00102US_TYPE_STDMA00103US_TYPE_STDMA00004US_TYPE_STDMA0000
General ConfigurationNetwork access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076-b.cm
Primary Downstream Service FlowSFID
704814
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0
Primary Upstream Service FlowSFID
704813
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort
on 20-04-2021 10:56
Hi,
I've posted them above.
Thanks.
21-04-2021 09:40 - edited 21-04-2021 09:48
Hi,
I haven't received a reply about this yet so I am assuming it's because the copy and pasting was difficult to read. I have attached screenshots. There are also several errors showing on the network log but it won't let me upload these because it shows my MAC address.
Thanks in advance.
on 21-04-2021 11:25
on 21-04-2021 13:47
Thanks Iotharmat,
On the network report it says several times that "no ranging response received". Could this be relevant?
on 22-04-2021 14:01
Hi @Robasmith, sorry to hear these issues are ongoing.
When taking a further look into this from here I can see the hub is out of spec and will require the attention of an engineer. I've booked the soonest available one - you can find confirmation via your online account (virg.in/myVM) and reschedule from there if needed.
Let us know how that goes or if there's anything else we can help with.
Tom
on 22-04-2021 14:48
@Tom_F That's fantastic thank you so much. I'm off work tomorrow so the date works perfectly.
Fingers crossed it results in an improvement.
Thanks again.