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Flashing lights on hub3 and no Internet

I have had the  problem for last 2 weeks. Lights on the front alternate between power solid green with flashing green internet light, and flashing green power alone. 

Have tried all basic resetting/restarting advice on Virgin Help but not working. 

it works normally for a few days and then stops again.I tried to call Virgin twice, spent 40 minutes on the phone and no one answered. there was only information that they are very busy and apologize for delays and someone will be with you soon 

I hope that someone here will be able to help, because I am already thinking about breaking the contract. I'm not going to pay for a service that I can't use. 

 

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Message 2 of 15
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Re: Flashing lights on hub3 and no Internet

Have a look at this page to see if any of the scenarios cover your problem ...

https://community.virginmedia.com/t5/forums/replypage/board-id/Wireless/message-id/307249

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 3 of 15
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Re: Flashing lights on hub3 and no Internet

link what you suggest  redirects me to my query

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Message 4 of 15
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Re: Flashing lights on hub3 and no Internet

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

____________________

Tony
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Message 5 of 15
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Re: Flashing lights on hub3 and no Internet

In this moment router is working 

Screenshot_20200725-084815_Chrome.jpg

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Message 6 of 15
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Re: Flashing lights on hub3 and no Internet

then post all the info asked for above - the network log is only part of it

and post without personal info - i [wrongly] approved the image to try and help

____________________

Tony
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Re: Flashing lights on hub3 and no Internet

Cable Modem Status Item Status Comments

Acquired Downstream Channel (Hz)
315000000
Locked
Ranged Upstream Channel (Hz)
46199922
Locked
Provisioning State
Online

 

downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1315000000-1.733256 qam23
2139000000-2.433256 qam1
3147000000-1.733256 qam2
4155000000-2.533256 qam3
5163000000-2.533256 qam4
6171000000-233256 qam5
7179000000-1.233256 qam6
8187000000-1.733256 qam7
9195000000-2.233256 qam8
10203000000-2.233256 qam9
11211000000-1.533256 qam10
12219000000-1.933256 qam11
13227000000-2.233256 qam12
14235000000-2.933256 qam13
15243000000-3.233256 qam14
16251000000-3.233256 qam15
17259000000-3.733256 qam16
18267000000-4.533256 qam17
19275000000-333256 qam18
20283000000-2.433256 qam19
21291000000-1.233256 qam20
22299000000-0.433256 qam21
23307000000-133256 qam22
24323000000-133256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked33.81583120
2Locked33.45250650
3Locked33.36958230
4Locked33.34568920
5Locked33.440550822
6Locked33.45520820
7Locked33.44207330
8Locked33.43479090
9Locked33.42894050
10Locked33.82505190
11Locked33.33566780
12Locked33.42799440
13Locked33.82236490
14Locked33.42527590
15Locked33.43350690
16Locked33.43517430
17Locked33.42367390
18Locked33.43693710
19Locked33.44699830
20Locked33.33972230
21Locked33.91504560
22Locked33.82013210
23Locked33.81500550
24Locked33.91851020

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1461999225.7512064 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000

 

 

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
vca69834ncxv9873254k;fg87dsfd;kfoA



Primary Downstream Service Flow
SFID6024
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow
SFID5547
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

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Message 8 of 15
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Re: Flashing lights on hub3 and no Internet

Network Log

Time Priority Description

25/07/2020 07:54:18noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 23:09:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 23:09:51criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:56:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:56:54criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:56:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:56:17criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:55:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:55:41criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:54:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:54:12criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:53:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:53:27criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:52:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:52:52criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:51:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:51:41criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:51:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:51:5criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:50:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 9 of 15
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Re: Flashing lights on hub3 and no Internet

upstream is out of spec - if its working i would guess it will not be for long

at 5.7 [57] is too high 51 is max and there should be more upstream channels

downstream is ok but snr as a mess

you need a tech - wait here for VM they should sort something

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Tony
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Message 10 of 15
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Re: Flashing lights on hub3 and no Internet

ok thanks
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