Hi Johnnie45,
Thank you for your post and welcome to the forums.
I apologise for the delay in response here. I can see from your account notes that you have decided to cancel the services within you right to cancel period. I am sorry that it has come to that and I wish you all the best for the future.
Cheers.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk