on 19-02-2023 09:01
Since Friday morning I have been having intermittent issues with my internet/hub 4. It started with dropping completely and then a flashing red light. Tried reseting multiple times but that didn't work. Despite service status saying there where no issues in the area, a couple of neighbours had similar issues. It eventually seemed to work again, although i did have to hotspot to my phone network for part of the day to get my work done.
Today I have woken up and we have no Internet again. This time the hub has a flashing blue light. Any attempt to reset or hard reset it have failed and resulted in more flashing blue lights and a solid white light with no Internet.
Can anyone help?
on 21-02-2023 11:06
Hi Abstractly,
Thanks for using the forums to get this issue with your broadband looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I have a few questions that I'd like to ask just to get a better understanding of the issue and your home set up -
Thanks,
Megan_L