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Flashing Red Hub 4

DemiHenderson
Joining in

‎07-11-2023 22:14 - edited ‎07-11-2023 22:15

Can anyone be of any help since ave been cut off when calling up and the live chat hasnt been much help regarding the issue i have. My Hub 4 has been fine since i got virgin january 2022, but at some point today after i left this morning it went from working fine to flashing red. Apparently there was some sort of works being done in my area, but as i said trying to contact virgin has been frustrating.

 

Can anyone be of any help at all as i need the internet to be working asap for my work and the best i can get a appointment for a technician is Friday 10th which isnt any good. 

 

P.S i’ve tried the usual solutions but nothing worked. Just flashing red light

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4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

on ‎08-11-2023 16:22

First thing is to check for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Ashleigh_C
Forum Team
Forum Team

on ‎10-11-2023 16:32

Hi there @DemiHenderson 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue with your Hub, can I ask if the appointment today took place? If so how are things now looking? 

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DemiHenderson
Joining in
In response to Ashleigh_C

‎10-11-2023 16:43 - edited ‎10-11-2023 16:46

Hi there,

we didnt have any appointment for today? apparently we have one tomorrow between 12pm-4pm.

We still havent had any internet since tuesday morning. I find it a weird coincedence that work was apprently done in my area that morning and it hasnt be working since. Will have to wait on the appointment tomorrow and see what is found. Considering leaving since its been a joke to try get this sorted 

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Zoie_P
Forum Team (Retired)
Forum Team (Retired)

on ‎12-11-2023 16:52

Hi @DemiHenderson,

I am so sorry to hear you have been having service issues and that you have not had the best experience with us. I would like to take a look further into this for you and will pop you over a PM, please keep an eye out for the little envelope 👀📩
Thanks,

Zoie

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