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forexandi
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Message 1 of 7
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Fixed/static IP

Hi,

How do I go about getting a static IP address on my residential broadband account?

Thanks, Andi

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bromham
Fibre optic
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Message 2 of 7
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Helpful Answer

Re: Fixed/static IP

VM don't offer a service with static IP addresses on residential accounts, so you can't, at least not with Virgin.  Some other broadband providers do offer static IP, such as AAISP (aa.net.uk).

In practice, VM IP addresses don't change very often but they can change without notice.  A workaround for many situations is to use one of the many Dynamic DNS providers, such as no-ip.com, where you run some software on a permanently-connected device such as a router or a Raspberry Pi that regularly updates your own DNS entry with the current IP address in use.

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ccarmock
On our wavelength
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Message 3 of 7
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Re: Fixed/static IP

As has been mentioned, Virgin Media don't offer fixed IP address option ont heir residential products, but they do on the business services.  See Virgin Media Business for more on that.

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seedubya9
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Message 4 of 7
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Re: Fixed/static IP

dhcp.jpgWhy does my DHCP say 'No'?

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Tudor
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Message 5 of 7
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Re: Fixed/static IP

That's the output from a Windows ipconfig /all command. From the look of it these are not your real network cards being shown, and it does show that the cable is disconnected. Also I would not expect DHCP to be running on a Windows workstation, only on a Windows Server!

What you need to do is to logon to your router, either the VM modem/hub or if your are running in modem mode your router. Then you can look at the DHCP status of the WAN (the VM network side) of your Internet connection and this will show that it is DHCP. If you want to look at your DHCP side (192.168.0.x) connections you need to look at your LAN addresses.


There are 10 types of people: those who understand binary and those who don't
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jbaz21
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Message 6 of 7
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Re: Fixed/static IP

Is anyone able to answer why they don't offer this when other providers at least have the option to pay for a static IP address. I have just spent 45 mins on the phone with VM, being passed between the Customer Service Team and Technical Team (transferred a total of 8 times). At no time were they able to tell me the reason why it is so difficult to have a static IP address and why this is reserved for business customers only. If i'm not a business how would i go about setting up 'business broadband' or is this just them differentiating the market to charge more for the same thing? 

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Tudor
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Message 7 of 7
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Re: Fixed/static IP

There is really no need for a static address. They do change, but I have had the current address for over 18 months. That’s as far back as I can check, it may have been a lot longer. They really are “sticky” only change when you go into or come out of modem mode or when VM go work on their equipment at the headend. 


There are 10 types of people: those who understand binary and those who don't
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