Filters on the coaxial cable

[Rafiq-l]

Hi, 

don’t know if I’m using the right terminology, this filter at the end of my coaxial cable which then goes it to the back of modem, does it need to be fitted or can I do without it ?

if I’ve got them plugged in then I have no connection, I’ve had this problem for 2 days now and I’ve had to remove them for my internet to work.

anybody please let me know if I need to book an engineer.

[Rafiq-l]

Done 👍

[Ayisha_B]

Thanks for confirming the details as requested via PM @Rafiq-l

I have arranged the first available appointment for you. You can find confirmation of the time and date via your online account and re-schedule if unsuitable. 

Let us know how the visit goes 🙂