Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Jpage40
Joining in
296 Views
Message 1 of 10
Flag for a moderator

Fibre optic

I have just received my Virgin router and started to set it up but I don’t have a Virgin socket! No one informed me that I would need one. What should I do now?

0 Kudos
Reply
  • 8.6K
  • 883
  • 1.34K
jbrennand
Alessandro Volta
285 Views
Message 2 of 10
Flag for a moderator

Re: Fibre optic

So how did you get a VM "router" without VM installing the cabling?


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
  • 5
  • 0
  • 0
Jpage40
Joining in
280 Views
Message 3 of 10
Flag for a moderator

Re: Fibre optic

I just ordered it online and they sent the router.

0 Kudos
Reply
  • 3.4K
  • 191
  • 549
chenks
Wise owl
275 Views
Message 4 of 10
Flag for a moderator

Re: Fibre optic

ordered it from who??
0 Kudos
Reply
  • 26K
  • 1.1K
  • 4.23K
Superuser
Superuser
274 Views
Message 5 of 10
Flag for a moderator
Helpful Answer

Re: Fibre optic

give VM a call and book an engineer to do a manned install.

If they sent you a quick start pack someone at that address has had it in the past and you should have a connection point. If its been removed you will need a manned install

0 Kudos
Reply
  • 5
  • 0
  • 0
Jpage40
Joining in
265 Views
Message 6 of 10
Flag for a moderator

Re: Fibre optic

Thank you, yes there is no point here and they didn’t mention I needed one when ordered. I will ring and sort 

0 Kudos
Reply
  • 5
  • 0
  • 0
Jpage40
Joining in
262 Views
Message 7 of 10
Flag for a moderator

Re: Fibre optic

The person below has answered my query, thank you.

0 Kudos
Reply
  • 828
  • 26
  • 47
Forum Team
Forum Team
180 Views
Message 8 of 10
Flag for a moderator

Re: Fibre optic

Hi Jpage40, thank you for getting in touch. 

 

Just wanted to check in and see if you have been able to arrange the manned installation?

 

Thanks, 

Nat
0 Kudos
Reply
  • 5
  • 0
  • 0
Jpage40
Joining in
176 Views
Message 9 of 10
Flag for a moderator

Re: Fibre optic

Yes it’s all up and running now thank you 

0 Kudos
Reply
  • 828
  • 26
  • 47
Forum Team
Forum Team
174 Views
Message 10 of 10
Flag for a moderator

Re: Fibre optic

That's great to hear Jpage40, please let us know if we can assist in the future 🙂 

 

Thanks, 

Nat
0 Kudos
Reply