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Jpage40
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Message 1 of 10
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Fibre optic

I have just received my Virgin router and started to set it up but I don’t have a Virgin socket! No one informed me that I would need one. What should I do now?

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jbrennand
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Message 2 of 10
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Re: Fibre optic

So how did you get a VM "router" without VM installing the cabling?


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Jpage40
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Message 3 of 10
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Re: Fibre optic

I just ordered it online and they sent the router.

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chenks
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Message 4 of 10
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Re: Fibre optic

ordered it from who??
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Superuser
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Message 5 of 10
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Helpful Answer

Re: Fibre optic

give VM a call and book an engineer to do a manned install.

If they sent you a quick start pack someone at that address has had it in the past and you should have a connection point. If its been removed you will need a manned install

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Jpage40
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Message 6 of 10
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Re: Fibre optic

Thank you, yes there is no point here and they didn’t mention I needed one when ordered. I will ring and sort 

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Jpage40
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Message 7 of 10
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Re: Fibre optic

The person below has answered my query, thank you.

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Forum Team
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Re: Fibre optic

Hi Jpage40, thank you for getting in touch. 

 

Just wanted to check in and see if you have been able to arrange the manned installation?

 

Thanks, 

Nat
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Jpage40
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Message 9 of 10
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Re: Fibre optic

Yes it’s all up and running now thank you 

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Forum Team
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Re: Fibre optic

That's great to hear Jpage40, please let us know if we can assist in the future Smiley Happy 

 

Thanks, 

Nat
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