on 13-10-2021 08:25
Not sure if this is the right board to post this but here goes.
I'm currently paying 69.50 a month for m200 fibre (which is terrible) and a basic tv package. I'm out of contract so that's not an issue. I went on virgin website and there's an offer for m350 fibre, tv package including sports and cinema for the same price as I'm paying now but it's not available for me because I'm not a new customer. Is there any way I can get round this?
I'd appreciate some advice, thankyou.
on 13-10-2021 08:55
First up, you say the service is terrible, do not under any circumstances change your package or enter a new fixed term contract until the performance issues have been properly resolved. If you tell us what the problem is the forum contributors may be able to help.
When/if the performance is sorted, and you want a better deal read this.
on 13-10-2021 09:00
Thankyou.
It's the speed and intermittent signal, the fibre drops out all the time. I've had them out once already and the bloke did something to split the signal or something, it worked ok for a while but now it's terrible most of the time. I'll see if I can get another engineer out and see what they say. According to the connect app everything is working as it should but it's definitely not!
on 13-10-2021 10:19
Good luck dealing with VM by phone, personally I avoid telephone contact with VM under all circumstances.
If you want, we can take a look at some aspects of the hub's performance if you do the following: Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time.
on 13-10-2021 11:29
Password | Show |
1 | 171000000 | -0.7 | 38 | 256 qam | 5 |
2 | 139000000 | -0.7 | 38 | 256 qam | 1 |
3 | 147000000 | -1 | 38 | 256 qam | 2 |
4 | 155000000 | -1.2 | 38 | 256 qam | 3 |
5 | 163000000 | -1 | 38 | 256 qam | 4 |
6 | 179000000 | -0.5 | 37 | 256 qam | 6 |
7 | 187000000 | -0.5 | 38 | 256 qam | 7 |
8 | 195000000 | -0.7 | 38 | 256 qam | 8 |
9 | 203000000 | -0.7 | 38 | 256 qam | 9 |
10 | 211000000 | -0.7 | 37 | 256 qam | 10 |
11 | 219000000 | -0.7 | 38 | 256 qam | 11 |
12 | 227000000 | -0.7 | 37 | 256 qam | 12 |
13 | 235000000 | -0.9 | 37 | 256 qam | 13 |
14 | 243000000 | -1 | 37 | 256 qam | 14 |
15 | 251000000 | -1.2 | 37 | 256 qam | 15 |
16 | 259000000 | -1.2 | 37 | 256 qam | 16 |
17 | 267000000 | -1.4 | 37 | 256 qam | 17 |
18 | 275000000 | -1.5 | 37 | 256 qam | 18 |
19 | 283000000 | -1.5 | 37 | 256 qam | 19 |
20 | 291000000 | -1.7 | 37 | 256 qam | 20 |
21 | 299000000 | -1.5 | 37 | 256 qam | 21 |
22 | 307000000 | -1.7 | 37 | 256 qam | 22 |
23 | 315000000 | -1.7 | 37 | 256 qam | 23 |
24 | 323000000 | -1.7 | 36 | 256 qam | 24 |
1 | Locked | 38.6 | 254476 | 0 |
2 | Locked | 38.6 | 81719 | 0 |
3 | Locked | 38.9 | 109770 | 0 |
4 | Locked | 38.6 | 128580 | 0 |
5 | Locked | 38.6 | 167755 | 0 |
6 | Locked | 37.6 | 248214 | 0 |
7 | Locked | 38.9 | 285532 | 0 |
8 | Locked | 38.6 | 353787 | 0 |
9 | Locked | 38.6 | 392224 | 0 |
10 | Locked | 37.6 | 424986 | 0 |
11 | Locked | 38.9 | 421038 | 0 |
12 | Locked | 37.3 | 505896 | 0 |
13 | Locked | 37.6 | 756169 | 0 |
14 | Locked | 37.6 | 962256 | 0 |
15 | Locked | 37.6 | 1024548 | 0 |
16 | Locked | 37.3 | 1008077 | 0 |
17 | Locked | 37.3 | 1697291 | 0 |
18 | Locked | 37.3 | 2019269 | 0 |
19 | Locked | 37.3 | 2175614 | 0 |
20 | Locked | 37.3 | 2364443 | 0 |
21 | Locked | 37.3 | 2732317 | 0 |
22 | Locked | 37.3 | 2764540 | 0 |
23 | Locked | 37.3 | 3100606 | 0 |
24 | Locked | 36.6 | 3205825 | 0 |
on 13-10-2021 11:31
Password | Show |
1 | 60299986 | 34.5 | 5120 | 64 qam | 1 |
2 | 39400000 | 33 | 5120 | 64 qam | 4 |
3 | 46200000 | 34 | 5120 | 64 qam | 3 |
4 | 53699996 | 34.5 | 5120 | 64 qam | 2 |
1 | ATDMA | 0 | 0 | 4 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
on 13-10-2021 11:31
Password | Show |
13/10/2021 07:12:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/10/2021 15:56:35 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/10/2021 15:56:35 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/10/2021 13:43:27 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/10/2021 19:55:11 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/10/2021 19:55:11 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/10/2021 16:33:37 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/10/2021 08:15:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/10/2021 07:55:10 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/10/2021 07:55:10 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/10/2021 03:15:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/10/2021 19:55:9 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/10/2021 19:55:9 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2021 14:47:11 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2021 07:55:10 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2021 07:55:10 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/09/2021 02:22:18 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/09/2021 19:55:11 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/09/2021 19:55:11 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/09/2021 09:55:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 13-10-2021 11:33
Have I done that right?
on 13-10-2021 11:37
@Clairb37 wrote:Have I done that right?
yes but you also need to post the figures from the downstream
on 13-10-2021 11:41
Sorry, I think it has been removed and I can't post it again for 3600 seconds