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Faulty hub 3

SiyEp
Joining in

So been having issues with my hub 3 for quite some time now. The wireless kept dropping out every few hours sometimes several times in an hour. Was told nothing is wrong with the hub 3. This continues for several months got to my wits end with it and took the plunge buying a wireless router stuck the hub 3 in modem mode and we have success! Few hours later interenet goes completely off reboots itself and its all fine for a little while then it does it again and again and again and again and again light will flash white then go red then green then works for a while. I have a house full of kids and it gives me a bloody migraine when it goes off and I get a load of hassle from everyone in the house! It's been checked by virgin media over the phone several times but the last one was a guy who said its my 200mb Internet was causing it 😂😂 but said reboot the box and all would be good again. If I have to do any more tests restarts or anything I will literally kick this hub like a rugby ball! Can someone who is in a position to send me a working hub please contact me or reply here

  • Thanks 
2 REPLIES 2

lotharmat
Community elder
Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



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Hub 3 - Modem Mode - TP-Link Archer C7

Serena_C
Forum Team (Retired)
Forum Team (Retired)

Hi @SiyEp

 

Welcome back to our Community Help Forum 🙂

 

Thank you for making this post regarding the Hub issues you are experiencing, I'm really sorry to hear that you are so frustrated with your Hub at the moment.

 

I am going to send you a private message now so that I can access your account and take a look at things and get this resolved.

 

Please look out for the purple envelope in the top right corner.

 

Best wishes,

 

Serena