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Nota
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FTP Blocked

Hi,

I've just spent ages talking to two different customer service agents who don't seem to know a lot.

After an entire day on the phone to support with my web hosting provider, it turns out the issue I was having connecting via FTP from home was from my end. After ruling everything else out, it looks like Virgin are blocking all access via FTP. 

My initial call to VM customer service lasted about 20 mins while the agent spent ages asking me to 'try different browsers' as he didn't know/understand what an FTP client was. Eventually, I was transferred to another agent who told me in no uncertain terms that 'Virgin Media blocks VPNs so it is out of scope for me to assist you'. I tried explaining that I was trying to access an FTP server and not a VPN but he just kept repeating that line.

Is this really true that FTP access is blocked? If so, I really will need to go to another ISP as not being able to access work from home is a definite dealbreaker. I've already lost 2 days of work from this.

 

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Roger_Gooner
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Message 2 of 7
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Re: FTP Blocked

VM does not block FTP. Can you ping the website?

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lordedmond
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Message 3 of 7
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Re: FTP Blocked

Somethings going on with virgin media and ftp 

 

i have my h3 in modem mode and velop routers 

I cannot acces ftp://ftp.machsuport.com on any device 

iMac nogo

ipad nogo

windoze 10 laptop nogo

 

removed the velop and hard wired the iMac to the h3 still in modem mode still nogo

 

now for the clincher unplugged the iMac Ethernet cable , dropped the WiFi , then setup a hot spot to my phone on o2 guess what complete ftp access 

so in my testing VM are blocking ftp sites in the h3 or at the head end 

I am not a happy camper on 200 tarif 

 

i bit it’s to do with a hasty compliance with the gov about iffy sites but has impacted on legit sites 

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Superuser
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Message 4 of 7
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Re: FTP Blocked

could you post a tracertoute to the ftp server this might show the possible cause.



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lordedmond
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Message 5 of 7
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Re: FTP Blocked

This is from my iMac setup but please note this occurs on all my stuff in a dell laptop w 10 

Traceroute has started…

 

traceroute to ftp://ftp.machsupport.com (62.252.172.241), 64 hops max, 72 byte packets

 1  linksys01619 (192.168.1.1)  3.223 ms  2.128 ms  1.086 ms

 2  * * *

 3  nott-core-2a-xe-501-0.network.virginmedia.net (86.28.88.65)  23.697 ms  14.527 ms  11.003 ms

 4  * * *

 5  know-dclcore-1a-port-channel1.network.virginmedia.net (62.254.85.18)  20.660 ms  19.468 ms  35.817 ms

 6  know-dcore-1a-pc10.network.virginmedia.net (62.252.189.166)  25.045 ms  30.297 ms  23.258 ms

 7  know-sspiprxy-vip.network.virginmedia.net (62.252.172.241)  19.983 ms  18.640 ms  18.319 ms

 

that's the end it stoped

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Superuser
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Message 6 of 7
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Helpful Answer

Re: FTP Blocked

i would turn off websafe e.g. https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030... and re-post traceroute to see if that gets around it.. since know there is an issue with a certain hosting company but for the life of me cant remember who..



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lordedmond
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Message 7 of 7
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Re: FTP Blocked

that fixed it thanks for your help

 

have a slice of kudos on me 

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