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Extremely slow broadband

AnotherSteve
Tuning in

on ‎09-10-2021 18:26

My broadband has been very slow since midday yesterday. Yesterday afternoon it wouldn't work at all meaning that I couldn't work. Now a speed test gives 0.73 Mbps upload and 5 Mbps download. If I phone 150 I get a message saying that they're upgrading in my postcode (SE23) and it will be fixed by 3:30 pm. Same message and time yesterday and today. Perhaps the date is missing from the message! How do I find out when it will actually be fixed? Virgin should let people know when they're going to do work on the service, at least that way I could have booked Friday afternoon off.

 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎09-10-2021 21:24

Best information will be on 0800 561 0061 which usually gives the most up to date info. and tells you of more local issues down to postcode level.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

on ‎12-10-2021 08:37

Hi AnotherSteve, 

Thank you for your post 🙂 

I am so sorry to hear you are having issues. I have checked and can see you are affected by an SNR outage. The estimated fix date is 12 October, 3:30.

Zoie

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