on 08-08-2022 10:41
Good morning,
I’m posting on here as I’ve just moved house and I’m too busy to call and wait in the queue indefinitely, so I’m hoping a VM staff member will take pity on me… 🤞🏻
I had my service (Gig1), moved to my new house on Thursday, but it is a very long detached bungalow and I have very poor to no Wi-Fi from the middle to back of the house and the garden, which has an outbuilding I want to use as an office as I work from home full-time.
The extremely good engineer advised me to give it a few days to settle, but if no better to contact VM to arrange to have 2 Wi-Fi Pods sent to me. I already have 1, which has helped but not sufficiently for the areas of the house mentioned above.
Can a staff member contact me and arrange this please? It would be most appreciated. 🙂
on 08-08-2022 14:55
on 10-08-2022 14:57
Hi @DAHneo
Thanks for posting - hope the house move went well 🙂
I'll PM you now to send out another Pod.
Best,
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on 15-08-2022 10:44
Hi DAHneo
Thanks for joining us on PM. Just to update the thread, the 2nd WiFi Pod was sent over. Please when received, follow this link below;
https://www.virginmedia.com/help/broadband/set-up-intelligent-wifi
Best,
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09-09-2022 15:08 - edited 09-09-2022 15:08
Hi.
I’ve now had my 2nd Wi-Fi pod for 3 weeks now and while it has improved signal in the rooms to the rear of the house I’m still getting no more than 2mbps in the outbuilding I intend to convert into an office.
If I cannot improve signal further I will need to purchase a separate mobile broadband contract which I very much want to avoid.
I tried talking online with VM via the Bot but that service is truly awful - for the 2nd day running I answered the bot’s questions to be told I’d be passed to an agent. I waited for 2.5 hours and went off to do other things, in the meantime an offshore agent replied and because I did not reply in 10 minutes I was passed back to the bot! Apologies - I appreciate that is a different thread altogether!
I’m hoping another member of the Forum Team picks this up and takes pity on me and sends me the 3rd pod.
Thank you in anticipation.
on 09-09-2022 15:44
on 09-09-2022 16:53
Thanks John. I found out yesterday I am already on this - I didn’t even know it existed until then!
09-09-2022 17:16 - edited 09-09-2022 17:17
@DAHneo wrote:Hi.
I’ve now had my 2nd Wi-Fi pod for 3 weeks now and while it has improved signal in the rooms to the rear of the house I’m still getting no more than 2mbps in the outbuilding I intend to convert into an office.
If I cannot improve signal further I will need to purchase a separate mobile broadband contract which I very much want to avoid.
Hi @DAHneo
It's definitely worth having the third pod, and I really hope the third pod works, although it might take a lot of careful repositioning of the pods.
I've actually got one pod and this reaches the end of my garden and outhouse (really thick walls) and I have a reliable speed of around 25/30Mbps there
but, read the small print from the following https://www.virginmedia.com/legal/wifi-max
d) The scope of the WiFi Guarantee excludes the following:
on 11-09-2022 17:28
Hi DAHneo, sorry to hear of your difficult experience getting an additional pod ordered.
You should be able to order them via the Connect app following a quick scan of your home to identify the place with the coverage issue, and where is best to place the pod to optimise its benefits!
However, as you have asked for our support with this I will send you a PM to confirm a few account details and help get this 3rd pod sent out to you!
I will send you a PM now - you can find it in the top right corner of the page in your inbox.
All the best.