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External Nynex Box Broken

veronna
Joining in

Hello,

Recently our broadband becomes very unstable. After checking we found out the Nynex external box is broken and it may be the reason the internet signal being unstable. 

How could we replace/fix it?

We appreciate all the advice.

Thank you so much.

 

 

 

11 REPLIES 11

I have a similar issue, Virgin want to charge £25 to repair / replace the Omni box. These Nynex boxes are circa 22 years old and it is outrageous that VM should charge the customer for maintenance. They own the equipment. Unbelievably  the forum responder suggested that I claimed on my household insurance. Where do they get their training model answer script from?

Good Morning @byte2bits, I'll be able to have this resolved for you, minus the £25.00 charge

Check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn