on 17-08-2021 13:36
Hi, since April connection cuts out very frequently. Over last few months this has been between every minute to every hour. It cuts out sometimes for a few seconds and hub light stays orange / pink and other times for a few minutes with hub light changing colour. Have a technician coming on Thursday after past two have been cancelled due to faults in the area which were subsequently fixed but didn't fix my issue.
Following guidance on this website and pasting link to broadband tracking started yesterday. Please can you provide me with any advice or fault identification would be good to get fixed.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/33c8bc39cf84e3b843cc34a6f847e5bfddd07ded-17-08-2021
on 17-08-2021 13:37
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 203000000 | Locked |
Ranged Upstream Channel (Hz) | 53700000 | Locked |
Provisioning State | Online |
on 17-08-2021 13:38
on 17-08-2021 13:38
Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 203000000 5.4 38 256 qam 9
2 211000000 5.4 38 256 qam 10
3 219000000 5.4 38 256 qam 11
4 227000000 5.5 38 256 qam 12
5 235000000 5.5 38 256 qam 13
6 243000000 5.5 38 256 qam 14
7 251000000 5.3 38 256 qam 15
8 259000000 5.4 38 256 qam 16
9 267000000 5 38 256 qam 17
10 275000000 5.3 38 256 qam 18
11 283000000 4.9 38 256 qam 19
12 291000000 5 38 256 qam 20
13 299000000 4.5 38 256 qam 21
14 307000000 4.8 38 256 qam 22
15 315000000 4.5 38 256 qam 23
16 323000000 4.5 38 256 qam 24
17 331000000 4.4 38 256 qam 25
18 339000000 4.6 38 256 qam 26
19 347000000 5 38 256 qam 27
20 355000000 5 38 256 qam 28
21 363000000 4.6 38 256 qam 29
22 371000000 4.5 38 256 qam 30
23 379000000 4.8 38 256 qam 31
24 387000000 4.3 38 256 qam 32
on 17-08-2021 13:39
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 7218 | 161528 |
2 | Locked | 38.6 | 16183 | 185589 |
3 | Locked | 38.9 | 6613 | 164514 |
4 | Locked | 38.6 | 7910 | 176420 |
5 | Locked | 38.9 | 8536 | 163647 |
6 | Locked | 38.6 | 8674 | 166103 |
7 | Locked | 38.9 | 7563 | 183025 |
8 | Locked | 38.6 | 8423 | 203184 |
9 | Locked | 38.6 | 10714 | 193373 |
10 | Locked | 38.6 | 11135 | 174127 |
11 | Locked | 38.6 | 10821 | 183395 |
12 | Locked | 38.9 | 7795 | 161897 |
13 | Locked | 38.6 | 5252 | 160389 |
14 | Locked | 38.6 | 6963 | 147085 |
15 | Locked | 38.9 | 7767 | 164162 |
16 | Locked | 38.9 | 7837 | 156952 |
17 | Locked | 38.9 | 9828 | 132795 |
18 | Locked | 38.6 | 13095 | 143321 |
19 | Locked | 38.9 | 16482 | 143117 |
20 | Locked | 38.9 | 19332 | 150810 |
21 | Locked | 38.9 | 20582 | 154523 |
22 | Locked | 38.9 | 20849 | 151218 |
23 | Locked | 38.9 | 8263 | 141059 |
24 | Locked | 38.9 | 24613 | 183330 |
on 17-08-2021 13:40
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700000 43 5120 64 qam 2
2 46200000 43 5120 64 qam 3
3 39400000 42.3 5120 64 qam 4
4 60300000 43.3 5120 64 qam 1
on 17-08-2021 13:40
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 67 | 0 |
2 | ATDMA | 0 | 0 | 71 | 0 |
3 | ATDMA | 0 | 0 | 62 | 0 |
4 | ATDMA | 0 | 0 | 37 | 0 |
on 17-08-2021 13:41
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt060-b.cm |
on 17-08-2021 13:41
on 17-08-2021 13:42
SFID | 244074 |
Max Traffic Rate | 230000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |