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Ethernet works, no WIfi

staszeku
Joining in

on ‎24-12-2022 11:42

I have Hub 3 which connects to broadband OK and shows everything works fine in Hub settings page.

Since this morning, I can only connect via ethernet cable, wifi devices cannot connect (get messages 'connection failed' or 'no IP address').

I tried restarting the hub, restarting all devices, resetting hub to factory settings - no change.

I tried the virgin support pages which say the cannot run a test at this time. Called 03454541111 and the automated answer sent me a text message and disconnected. The text message leads me back to support pages. No person top talk to - utter rubbish service. Any ideas how to resolve this or how to speak to an actual human at Virgin?

Ta

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4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

on ‎24-12-2022 16:22

Is the Hub in modem mode with your own router ?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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staszeku
Joining in
In response to jbrennand

on ‎25-12-2022 07:59

Hi, 

No it's not in a modem mode.

Thanks

Staszek

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legacy1
Alessandro Volta
In response to staszeku

‎25-12-2022 15:49 - edited ‎25-12-2022 15:49

WiFi is dead need new hub.

---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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Ryan_N
Forum Team (Retired)
Forum Team (Retired)

on ‎27-12-2022 16:24

Hi staszeku, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to see of the issues you've been having here. From the information you've provided I think it would be best if I send you a private message so I can confirm some details and help out with this. 

 

Cheers, 

Ryan. 

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