hi, this is my first post on the community(don,t know if i have chose the right board or not).to say im baffled by my problem is an understatement.nearly 3 weeks ago my line started dropping connection quite frequently.my ps4 lost connection pc lost connection sky+ and so on.it got to the point of calling virgin media reps for help. on the first call it was the usual tests from there end reset my modem which was SUPERHUB 2 and so ,on being told that it would now be fantastic within half an hour lost connection again on all devices(mobile phone was only thing connected to wi fi everthing else was ethernet.)on the 2nd call the rep couldnt find a fault on the line but booked an engineer for me.when he arrived again couldnt find any faults but swapped SUPERHUB 2 for another hub.again once he had gone connection lasted less than an half an hour before dropping again..by this point as you can imagine i was getting quite annoyed by this . phoned the rep again to be told this time a senior engineer would be taking a look at it , again he checked line there where no known faults or work to being done in area and hub checked out fine...on getting home from work that night ten minutes after being on ps4 that lost connection and pc lost connection etc.i had reached boiling point by now and on phoning the rep again i was all set to cancel my account/subscription with virgin media, but the nice lady i spoke to said that she would like me to try SUPERHUB 3 to see if that fixes the problem. i agreed to try it and after waiting nearly 12 hours+ for the activaction codes to work. here,s where im at now.I CONNECTED BRAND NEW ETHERNET CABLES (bought specially to rule out cable problems) to PS4 ,PC SKY+ AND TO POWERLINE adapters(have already tried testing connection with then unplugged and line still drops) at first everything looked good then surprise surprise line dropped again.THIS is where it gets really intresting at the time of line drop my mobile phone was the only connected to wi-fi and carried on working even everything via ETHERNET was,nt working.so from that point i connected my ps4 and pc and downstairs tv to wi-fi and have a sloid connection and not one drop or loss of connection? only my sky+ and the powerlines and my bedroom tv are currently connected via ethernet. and within ten mins line drops BUT everthing connected wi-fi stays on? on one last call to threps they are adament that there is no fault on the line or with the hub , it must be the leads! SORRY BUT THE CHANCES OF 3 BRAND NEW LEADS ALL FAILING must be a million 2 to 1 or more..i have owned many ethernet connected devices over the years and always asumed ethernet was just plug and play right? im i doing something wrong , is therer some setting on superhub 3 that i should be tweeking? how can wi-fi stay on over an ethernet connection that constanly drops? SORRY about lenth of this post, ANYONE that can shed any light help or advice on this would be very aprreciated...only thing left that remains for me to do is a reset to factory defaults of the hub? failing that my have cancel and try my luck elsewhere....
just a update to my problem(if anyones interested that is) not had one message or info from any moderators ,anyway done the factory reset of hub 3 and i.ve still got same issue wi-fi working seamlessly and ethernet lossing connection. i,m now at the point of cancelling my VM account and trying elsewhere.so far this problem has cost me numerous time and money on phone to reps, two engineer call outs and two hubs replaced. VM dont seem to keen to or be able to solve my problems and had i have experianced some bad customer service from them...
cheers for reply and info,as i said in previous message ethernet doesn,t hold connection for long before it drops so im connected wirelessly at the moment...i can try ethernet for the figures i supose if it last that long, let me know what to do.
they are fine - so in simple terms - wifi is fine - you have a constant connection but anything connected by an ethernet cable can drop its connection to the internet - and to say it again when that happens you have an internet connection via wifi
post the log from the SH and if i have the above correct then try a full reset - be aware any settings will be lost
ok - let someone else comment on the log - not something i know much about
confirm what i asked above - wifi is solid and does not lose the internet - problem is wired only
if thats the case you could try in modem mode for a while - only one device connected to the lan port nearest the coax in - see if the problem re-occurs - cannot see why it should not as you have had a few hubs - after that wait for VM to get here