on 17-06-2021 19:48
Hi I am unable to get my MAC to connect to the hub via cable. Do Virgin supply the IP address? The MAC response seems to suggest it should. Any ideas will be gratefully received.
Thanks
Sal
Answered! Go to Answer
on 20-06-2021 15:57
The issue is that your device has an IP address that is on a different network to the Hub. Can you test from another device like a phone or another PC.
on 17-06-2021 19:53
You asked this before. What’s different?
https://community.virginmedia.com/t5/Networking-and-WiFi/iMac-Ethernet-IP-address-issue/m-p/4454439
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on 17-06-2021 19:59
I gave up with the BT wifi. However I still cannot connect to the Internet through an ethernet cable. I've tried all 4 connections - doesn't work. Does Virgin assign an IP address?
on 17-06-2021 20:41
Is the hub now in router mode? If so the hub will provide IP addresses to connected devices.
on 17-06-2021 21:37
on 17-06-2021 21:39
thank you. the message I get is "Ethernet has a self-assigned IP address and will not be able to connect to the internet." Does that ring any bells?
on 17-06-2021 22:02
Sounds like the device you are using has a static IP address configured. You need to go into network settings and in the ethernet properties change the option to allow dhcp addresses.
on 18-06-2021 00:32
on 18-06-2021 08:20
thank you, from what I can see that's been done,
on 18-06-2021 08:21
thank you, yes it is configured.