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ReeceWarner
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Engineer

I’ve received my router and ordered this with the self set up kit but have now realised I don’t have a Virgin media wall socket. Is there a way of booking an engineer to fit this? I can’t seem to find anything on this anywhere

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japitts
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Re: Engineer

If you don't have a co-ax connection point where you want to use your homehub, you will need a manned installation to fit the cabling & connectors.

You can either wait here for staff to respond, or call in on 150 (from a VM phone) or 0345 4541111 (from any other phone) to arrange it.

If you do this within a short time after the installation, you might avoid what would normally be a £99 charge.

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ReeceWarner
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Re: Engineer

Thank you

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Gareth_L
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Re: Engineer

Hello ReeceWarner

Sorry to hear about the missing wall socket 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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ReeceWarner
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Re: Engineer

This is all sorted now, thank you

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ReeceWarner
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Re: Engineer

This is all sorted now, thank you to everyone for their help

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Gareth_L
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Re: Engineer

Hey ReeceWarner

Thats great news. 

Thanks for letting us know 

Is everything okay?

Gareth_L