Engineer visit required to reroute cable in front of house

[Muhaymin]

Hi, I bought Virgin Media broadband last year for my new house I bought last year. The property has been undergoing refurbishment so I have not been able to move in to the property fully.

My query is that at the front of the property the Virgin Media cable looks to be loose and unsightly as it's detached from the walls so would cause a trip hazard. I would like for an engineer to come and reroute this cable away from the front of the property please.

I sent a message on Twitter to @virginmedia and they said to post message here https://twitter.com/virginmedia/status/1417446173456150531

Look forward to your reply

[Tom_F]

Hi Muhaymin, thanks for getting in touch.

Sorry to hear about the loose cable, I appreciate this will be a concern and would like to help get it sorted out. 

Please look out for my Private Message (the purple envelope) so we can confirm a few details and arrange a visit from an engineer. 

Tom 

[Tom_F]

Thanks for getting back to me Muhaymin, I've confirmed the visit details via PM. Please let us know how that goes, or if we can help with anything else.

Tom