Engineer didn’t turn up

[Teixeira1]

Booked to start contract with Virgin media online 

got pre contract and all and booked engineer for Monday to install broadband 

today is Tuesday still no communication from Virgin Media and no sign of engineer 

[Akua_A]

Hi @Teixeira1,

Welcome to our community forums and thank you for your first post.

Sorry to hear that your engineer visit did not take place as planned. We can understand the inconvenience caused and we want to best help. I have been able to locate you on our system and I can see our team has given you a recent update as to why the installation did not take place. Do you need any further help regarding this? 

Thanks,