Engineer Required

[JEB147]

Hi - I am having issues contacting anyone at Virgin Media and this is my final attempt after two days and several phone calls, messages and other attempts to contact someone.  Workers on our property have cut through the main cable for Virgin as it comes onto our property.  Its been patched up but needs replacing.  Can someone please help, I'm getting to the point where I want to leave Virgin because the access to help is awful

[jbrennand · Accepted solution]

See this....
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OPTIONS FOR CONTACTING VM

There are a few options. Firstly call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.

Or try options 1,1,4,4, “thinking of leaving” - they usually pick those calls up quickly and the retentions are UK based and then transfer you to the appropriate queue (or cut you off !).

Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 - but no guarantee)

FINALLY… A VM person will pick this up on here and respond, but it can take a day or two for them to get here.

[JEB147]

Thank you.  Tried most but will have ago at ring at the times suggested in your post. Once again Thank you for your help

[Ilyas_Y]

Hey there @JEB147, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

May I ask if you've managed to contact the team? Did you get through?
Let us know, cause I'll be able to assist you with your query should you need help.

Kind regards.