Virgin Media Community

[Sarah2107]

Hi can someone please help where I can find the encryption key for my wife. Currently setting up a smart tv and not finding anything helpful on the internet on how to find it. Thanks 

** edited it’s the WPA/WPA2 encryption key it’s asking for to connect to the network 

[carl_pearce]

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@Sarah2107 wrote:

Hi can someone please help where I can find the encryption key for my wife. Currently setting up a smart tv and not finding anything helpful on the internet on how to find it. Thanks 

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Encryption key?

[Sarah2107]

• Hi, it’s the WPA/WPA2 encryption key the tv is asking for 

[carl_pearce]

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@Sarah2107 wrote:

• Hi, it’s the WPA/WPA2 encryption key the tv is asking for 

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Do you have a HUB 3?

It will be on the base of the HUB, or there is a removable piece of plastic that has the key printed on it:

[Doudar]

Normally printed on the bottom. of the modem.

[Sarah2107]

 this is all that’s on it? Don’t know if I’m missing something? No plastic tag bit either 

[carl_pearce]

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@Sarah2107 wrote:

 this is all that’s on it? Don’t know if I’m missing something? No plastic tag bit either 

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WiFi Password.

[g0akc · Accepted solution]

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@Sarah2107 wrote:

• Hi, it’s the WPA/WPA2 encryption key the tv is asking for 

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Encryption key - it’s same as the WiFi password in this context - that’s what it’s asking for

enter the WiFi password shown on the hub into the TV menu

[Sarah2107]

Thankyou! It was the WiFi password that was required