Eero and VM

[Darrenjo76]

wondering if anyone else has had this issue. Had eero network set up fine, yesterday electricity tripped and since then can't get eero to connect to router at all. Have reset router and put back into router mode to establish gateway bridge, reset all eero devices but still can't get any to connect. Eero suggest contact VM to reset settings during to multiple eero devices not working. Also since the router has come back online my download speed has dropped to around 30mb, well below what I was getting previously 

[gary_dexter]

The hub needs to be in modem mode not router mode

[Darrenjo76]

Thanks for your reply, the router was initially in modem mode which wasn't working, I then reset the modem and put into router mode as I think this is the correct way for initial set up, once set up you then put into modem mode. I'll try your suggestion again to see if this now works

[gary_dexter · Accepted solution]

Just make sure nothing else is connected to the hubs Ethernet ports other than the main Eero mesh node.

[Ashleigh_C]

Hi there @Darrenjo76

Thank you you so much for your post and welcome back to the community forums! 

Also a big thank you to @gary_dexter for their help and advise on this so far! 

Were you able to try the steps suggested? How are things now looking? 

Thank you. 

[Darrenjo76]

That did the trick, thought I had done this but had not, completed hard reset on devices and all up and running now