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ERROR CODE CS9004 Help please

Dialled in


Just got back from volunteering at my local parkrun to the Error Code CS9004 ? It's wiped out my Brodband and TV !!! No Engineer until Monday pm and the Virgin Hub is flashing Red !

Anyone able to help please....





Very Insightful Person
Very Insightful Person

CS9004 - not being recognised as a code - did you get it correct? See  if this helps for nearest one...


Check for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi there @spangley 

Thank you so much for your post and welcome back to the community forums, it's great to have you.

I am so sorry that you have faced this issue with your services and that the soonest appointment was not until today, we always try to arrange the soonest appointment we can but these are dependent on availability. 

Are you able to let us know how things are looking once the appointment has been attended?