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E2 Bethnal Green NO BROADBAND

tashapenson
Joining in

on ‎13-09-2022 09:54

When is the broadband issues going to be solved in the Area 22. It is absolutely ridiculous and has been out for nearly a day and a half, with coming in and out. Working from home impossible. 

No help from customer service. Please can someone advise please as it’s an absolute joke. 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎13-09-2022 11:40

Hi @tashapenson 

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Matthew_ML
Forum Team
Forum Team

on ‎15-09-2022 12:37

Hey tashapenson, thank you for reaching out and a warm welcome to the community, I am sorry to see you are having some connection issues.

I can confirm there is an area outage which is affecting the connection and this is due to last until the 17th September unfortunately. 

I am sorry about any trouble this may cause. Thanks 

Matt - Forum Team


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