During the snow storm on Feb 27/28 i had intermittent internet and broadband service, which i didn't expect to be affected by fibre optic, but i accepted as in the past it would be up and running in a few hours or a day or two MAX.
On the 2nd March, the internet was completely down. I checked the online service faults and it said it would be up and running at 5pm.......then it said 9pm......then 3rd March at 10am.....then 3pm....then 5pm.....and it has been this way every day for the last 2 WEEKS!!!!!
I have used up all my mobile data trying to accommodate, but this is beyond a joke now. Anytime you call up, you get sent around the bend on silly automated messages with no positive end in sight. Even 10 minutes after the "known fault" is supposed to be fixed by this imaginary engineer, no internet or TV. The online chat is never working...there's no other way to get information......no virgin media vans in the area either......?
Who is fixing this? When will it be resolved?
What's more annoying is that nowhere on the website does it state that the service is down until you log in. I think that is pathetic. Virgin Media hasn't even stated what this fault they know about is that has affected its customers. Just has us in the dark......
I know im not the only one being affected as I've asked around my neighbourhood.
As a custoner for over 5 years......2 weeks without internet, TV (and phone at times - which never use) i expect a half price bill discount at the end if this.
Apparently, they had to get permission from the local council to do some digging and get the problem fixed. They should have just told customers this.....that way we could be bugging the council instead of VM.....if I hadn't have been persistent, i wouldn't have received that answer. Ridiculous really.
Same here, my elderly mother has had no services since the 1/3, she relies on the landline alot and does not like mobiles, the online status keep being updated for a fix to be completed by 4pm that day, then 4pm the next day and so on. we have had no communication from VM and this is frankly shocking, today I login and find that my bill has been raised and I have been give a £5 for the loss of service so let me get this straight, noo TV, BB or phone for 13 days results in a £5 off my bill.
Unfortunately VM seem very reticent to ever explain why an outage has occurred. If they gave out the reason, and I appreciate that they cannot give out timelines, it would help to keep customers a little happier.
There are 10 types of people: those who understand binary and those who don't