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Message 1 of 16
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Dropping out

My old thread is being ignored now...

Live graph, cannot get through to Virgin... utter utter poor poor. How are we expected to work from home like this.. 350 package, so paying ALOT for a non existent service...

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5809db2ec6893948ffe75307618032ce1d...

I don't know what else to do... i cannot get through to Virgin!

New Hub has been sent, I have a 6db attenuator... removed this, and it got worse to put it back on... clearly an issue here but i call is nevered answered!!!!

 

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Alessandro Volta
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Message 2 of 16
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Re: Dropping out

You need to wait for a rep to respond in your existing thread. It’s not being ignored - response times are 5-7 days

https://community.virginmedia.com/t5/Networking-and-WiFi/ADropOuts-from-new-hub-3-0/m-p/4483361#M344...


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Message 3 of 16
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Re: Dropping out

I have been trying to get through on the phone all day... the line keeps dropping out after an hour.... the service is just a joke

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Alessandro Volta
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Message 4 of 16
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Re: Dropping out

Making multiple posts won’t speed anything up 


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Message 5 of 16
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Re: Dropping out


@nunners123 wrote:

I have been trying to get through on the phone all day... the line keeps dropping out after an hour.... the service is just a joke busy.


 

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Message 6 of 16
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Re: Dropping out

If its a busy I should have a place in a queue system, meaning eventually I get my call answered.. the line dropping out EACH TIME is a joke.... 

You would think this 'queue' functionality would at least be working... but no, even the simple things don't appear to work 

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Message 7 of 16
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Re: Dropping out

Its now been a week and nothing..
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Alessandro Volta
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Message 8 of 16
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Re: Dropping out

So keep to your existing thread.

Ive asked for this one to be merged with it. 


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Message 9 of 16
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Re: Dropping out

great - any chance you can ask them to sort my issue?

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Alessandro Volta
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Message 10 of 16
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Re: Dropping out

No. You can wait for them to respond when they get to your thread. 


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