Dropping connection

[Tankgirl]

Last couple of weeks getting loads of dropped connections throughout the day - sometimes just a few minutes each. As other users have said it’s makes working from home hard (I use citrix and everything freezes).

current monitoring details below - I’m sorry don’t get the technical side of what I’m looking at here but I’ve had help on the forum before

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/a4a82aa9e4bc5666f3d08de126415bb25028ab3b-20-05-2021]My Broadband Ping[/url]

[lotharmat]

Crikey - that is a mass of red!!!

What are the latest hub stats?

[Akua_A]

Sorry to hear the issue has worsened @Tankgirl

In this case, I have sent you a private message in regard to this. Please look out for the purple envelope on the top right hand corner of the page and provide a response when possible.

Thanks,

[Tankgirl]

Thanks- reply sent

I have discovered a tripped circuit downstairs did cause the loss around 12 today. The electricity was also off yesterday morning so that will account for some of the red on 1 July.

 Thanks 

[Akua_A]

Thank you for the update @Tankgirl.

I have also sent back a response via PM 🙂