on 05-07-2021 22:50
I am currently on OOMPH 350 and in the middle of a zoom meeting or watching tv or WhatsApp call or internet browsing the signal just drops for a few seconds and then comes back , it happens so often it can be quite frustrating . Please any advice is welcome . Is this normal because it seems the higher and supposed better broadband I got the worse the service has become .
Answered! Go to Answer
on 09-07-2021 08:54
Good morning @jaligwekwe
Thank you for coming back to me.
I have this morning checked the network in the local area and everything seems clean as a whistle, please can you set up the BQM as requested in post number 2.
Kind regards,
Zak_M
05-07-2021 23:04 - edited 05-07-2021 23:05
Is that with a WiFi or ethernet connection to the Hub?
To check for broadband dropouts, set up a free BQM and post a link here. https://www.thinkbroadband.com/broadband/monitoring/quality
on 08-07-2021 13:30
Good afternoon @jaligwekwe
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your services.
How are things looking since your post? Have there been any improvements? Did you manage to set up a BQM as previously advised?
Kind regards,
Zak_M
on 09-07-2021 08:32
No I still haven’t sorted it out . It’s quite frustrating. For example I am sending this message with my mobile data because as I was typing it started dropping on and off so I switched to data . Please help. I am paying so much because my business is virtual sometimes in the middle of a zoom meeting I switch to data just to stay stable . I wish I knew how to book an engineer to come and check it out. I am fairly new to virgin so struggling a bit to understand how their service works , unfortunately so far not impressed . I have increased my broadband from 100 to 350 and still no joy. Please do assist if you can . Thank you .
on 09-07-2021 08:35
It’s with an Ethernet connection to the hub I hope that’s right because I presume you are referring to my connection to the wall socket where the system feeds the house ? Please clarify . Thank you
on 09-07-2021 08:54
Good morning @jaligwekwe
Thank you for coming back to me.
I have this morning checked the network in the local area and everything seems clean as a whistle, please can you set up the BQM as requested in post number 2.
Kind regards,
Zak_M
on 09-07-2021 09:22
@jaligwekwe wrote:It’s with an Ethernet connection to the hub I hope that’s right because I presume you are referring to my connection to the wall socket where the system feeds the house ? Please clarify . Thank you
How is the device that you are using connected to your network?
Is there a cable running from your device (laptop etc) to the Hub or are you connected with WiFi?
on 09-07-2021 11:46
My devices are all connected via WiFi I don’t have any devices connected directly to the hub . Thank you for clarifying.
on 09-07-2021 11:49
Thank you will attempt the BQM .
on 11-07-2021 11:05
Please find attached a result for a BQM test done hope this can help . https://www.thinkbroadband.com/speedtest/1625997786477464055