None of the ‘staff’ could fix my problem so referred me here. Ping to router fine, ping to internet dropped packets. Done all the usual resets to no avail. 20+ years network engineer.
Post up your router stats - browse to your hub on http://192.168.0.1 - don't log in, click Router Status - copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread - you'll need multiple posts for this, the info wont all fit into a single one..
Thanks for getting in touch, I'm really glad that this issue has been sorted for you now! Please do let us know if you have any more problems with this, we are here to help!
